What are your retail hours/delivery hours?
Most of our stores deliver from 10AM - 3AM Monday - Friday and Noon - 3AM on weekends. Some store opening times may vary based on season and location. To find hours of operation for a specific location visit the Locations page of our website.
What is the status of my order?
Check the status of your order with our Cookie Tracker. Once you enter your order number, the tracker will show where your order is in the delivery process. If you have difficulty tracking an order, please call customer service, toll free at 877-63-COOKIE (877-632-6654).
How long does a delivery normally take?
On average deliveries take 30-45 minutes. You can check the status of your order using our Cookie Tracker or call us at 877-63-COOKIE (877-632-6654). Unforeseen circumstances sometimes occur that can affect our delivery times. We will do our best to notify you of any changes or delays.
What is your delivery range?
To find a store in your area, click Order and enter your address. A map will appear that displays your address and outlines our delivery range. Because we want to ensure that our fans receive warm, delicious products we do not deliver outside of these delivery areas.
Do you have specials, coupons or discounts?
Yes! We offer a Deal of the Week, every week. The current deal of the week can be found on our homepage as well as on each store's menu. Sign-up for our e-club and follow us on Facebook, Twitter, Instagram and Snapchat to be notified of upcoming deals and special offers.
Are you hiring?
We are always accepting applications for in-store employees, drivers, and campus/city marketing reps! Stop by your local Insomnia Cookies to fill out an application or Apply Online.
What is the status of my refund?
Refunds take at least 3-5 business days to appear on your account. If you do not receive a refund within this time frame please email us email@example.com or call us at 877-63-COOKIE (877-632-6654).
Do you deliver?
Absolutely, delivery is what we're all about! Enter your address in the Order Now section to experience our warm, delicious cookies today.
My order was cancelled, but you charged me.
We are very sorry for the inconvenience. Customers are automatically charged when their order is placed. If you order was cancelled, we will issue a refund to your credit card.
Why was my order cancelled?
We are very sorry that your order was cancelled. Orders are rarely cancelled, and only in extreme situations. To discuss your cancellation further please contact us at 877-63-COOKIE (877-632-6654) or by email at firstname.lastname@example.org.
The tracker says my order was delivered, but I don't have it?
Do you offer franchises?
Insomnia Cookies is not a franchisor and does not offer franchising in the U.S. or Internationally.
Do all of your products contain wheat/dairy/nuts or other allergens?
While not all of our products contain allergens, Insomnia Cookies is not an allergen free environment. Our products are not recommended for those with severe allergies as they may contain or be prepared in a facility with eggs, milk, wheat, soy and nuts.
Where is the nutritional information posted?
You can download a copy here.
What is the balance on my gift card?
You can check the balance of your card here.
Insomnia Cookies was founded in a college dorm room in 2003 at the University of Pennsylvania, by then student, Seth Berkowitz and we have been feeding the insatiable hunger of our fans ever since. What makes us so great? We specialize in delivering warm, delicious cookies right to the doors of individuals and companies alike – What’s not to love?
Today we have more than 90 locations and are still growing! Whether you’re feeding a craving or a crowd, our offerings of cookies, brownies, cookie cakes and even cold milk have you covered. We also serve and deliver ice cream at most of our locations. - For real!
No matter what your cookie needs - - from late night study breaks, sending gifts to a college kid far from home, anniversary gifts, birthday gifts, just-because gifts or group orders for your next event or meeting... Insomnia Cookies are available when you need them most with most of our locations delivering from 10am-3am, daily.
One thing every Insomniac knows is that the only thing better than our warm, delicious cookies is... FREE cookies!
That's why we're introducing our Cookie Dough loyalty program - to reward you for every dollar you spend while filling those cookie cravings. Sounds like a pretty sweet deal!
For every $1 you spend on your order of cookies, cookie cakes, ice cream, brownies, or beverages from Insomnia Cookies, you'll get 1 point in your loyalty account. For every 100 points you earn, we'll give you $10 to spend at Insomnia Cookies.
Orders must be placed via the Insomnia Cookies app or in store. Please note that points awarded for purchases made through the app may take up to 24-hours to appear in your account.
For Orders over $20, you'll receive 1.25 points for every dollar spent, instead of the normal 1 point.
Just download the Insomnia Cookies app in the app store of your smartphone. Place the order through your app and start earning points!