ABOUT US

Do you deliver?

Absolutely, delivery is what we're all about! Enter your address in the Order Now section to experience our warm, delicious cookies today.

What are your retail hours/delivery hours?

Most of our stores deliver from 10AM - 3AM Monday - Friday and Noon - 3AM on weekends. Some store opening times may vary based on season and location. To find hours of operation for a specific location visit the Locations page of our website.

What is the status of my order?

Check the status of your order with our Cookie Tracker. Once you enter your order number, the tracker will show where your order is in the delivery process. If you have difficulty tracking an order, please call customer service, toll free at 877-63-COOKIE (877-632-6654).

How long does a delivery normally take?

On average deliveries take 30-45 minutes. You can check the status of your order using our Cookie Tracker or call us at 877-63-COOKIE (877-632-6654). Unforeseen circumstances sometimes occur that can affect our delivery times. We will do our best to notify you of any changes or delays.

What is your delivery range?

To find a store in your area, click Order and enter your address. A map will appear that displays your address and outlines our delivery range. Because we want to ensure that our fans receive warm, delicious products we do not deliver outside of these delivery areas.

Do you have specials, coupons or discounts?

Yes! We offer a Deal of the Week, every week. The current deal of the week can be found on our homepage as well as on each store's menu. Sign-up for our e-club and follow us on Facebook, Twitter, Instagram and Snapchat to be notified of upcoming deals and special offers.

Are you hiring?

We are always accepting applications for in-store employees, drivers, and campus/city marketing reps! Stop by your local Insomnia Cookies to fill out an application or Apply Online.

What is the status of my refund?

Refunds take at least 3-5 business days to appear on your account. If you do not receive a refund within this time frame please email us customerservice@insomniacookies.com or call us at 877-63-COOKIE (877-632-6654).

My order was cancelled, but you charged me.

We are very sorry for the inconvenience. Customers are automatically charged when their order is placed. If your order was cancelled, we will issue a refund to your credit card.

Why was my order cancelled?

We are very sorry that your order was cancelled. Orders are rarely cancelled, and only in extreme situations. To discuss your cancellation further please contact us at 877-63-COOKIE (877-632-6654) or by email at customerservice@insomniacookies.com.

The tracker says my order was delivered, but I don't have it?

Please call us at 877-63-COOKIE (877-632-6654) or email us at customerservice@insomniacookies.com to discuss the issue further.

Do you offer franchises?

Insomnia Cookies is not a franchisor and does not offer franchising in the U.S. or Internationally.

What if my Organization is Tax Exempt?

If your organization is tax exempt, please email us a copy of State Issued Tax Exemption forms. We will modify your Insomnia Cookies Account so that in the future tax will not be charged.

Do all of your products contain wheat/dairy/nuts or other allergens?

Many of our products contain or may come into contact with common food allergens, including eggs, milk, wheat, soy, peanuts and/or tree nuts. Insomnia Cookies is not an allergen-free environment. Although not all of our products contain food allergens, all of our products are baked or prepared in an environment where eggs, milk, wheat, soy, peanuts and/or tree nuts are present. Due to the presence of such food allergens at all of our locations, we do not recommend consuming any of our products if you are allergic to such food allergens.

Where is the nutritional information posted?

You can download a copy here.

What is the balance on my gift card?

You can check the balance of your card here.

Insomnia Cookies was founded in a college dorm room in 2003 at the University of Pennsylvania, by then student, Seth Berkowitz and we have been feeding the insatiable hunger of our fans ever since. What makes us so great? We specialize in delivering warm, delicious cookies right to the doors of individuals and companies alike – What’s not to love?

Today we have more than 135 locations and are still growing! Whether you’re feeding a craving or a crowd, our offerings of cookies, brownies, cookie cakes and even cold milk have you covered. We also serve and deliver ice cream at most of our locations. - For real!

No matter what your cookie needs - - from late night study breaks, sending gifts to a college kid far from home, anniversary gifts, birthday gifts, just-because gifts or group orders for your next event or meeting... Insomnia Cookies are available when you need them most with most of our locations delivering from 10am-3am, daily.

Cookie Dough

Cookie Dough Loyalty Program

One thing every Insomniac knows is that the only thing better than our warm, delicious cookies is... FREE cookies!

That's why we're introducing our Cookie Dough loyalty program - to reward you for every dollar you spend while filling those cookie cravings. Sounds like a pretty sweet deal!

So, how does it work?

For every $1 you spend on your order of cookies, cookie cakes, ice cream, brownies, or beverages from Insomnia Cookies, you'll get 1 point in your loyalty account. For every 100 points you earn, we'll give you $10 to spend at Insomnia Cookies.

Orders must be placed via the Insomnia Cookies website, app or in store. Orders placed through the call center are not eligible for loyalty points. Please note that points awarded for purchases made through all medians other than retail may take up to 24-hours to appear in your account. Loyalty rewards do not include taxes, gratuities or delivery fees.

How do I get more points?

For Orders over $20, you'll receive 1.25 points for every dollar spent, instead of the normal 1 point. Extra points only available on orders placed on insomniacookies.com or the Insomnia Cookies mobile app.

Where do I sign up?

Click here to create an online account or download the Insomnia Cookies app and start earning points today!

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