We're Here to Help You!

Insomnia Cookies needs your feedback! Whether you have a glowing comment, a great suggestion, a good question or constructive criticism, we want to hear from you! With your help, we are in a constant state of improving.

There are two great ways to contact us:

Please feel free to use the Customer Service Contact form below to send us an email!

  • There is no need to waste time on hold! There is someone here to respond to your email quickly between the hours of 9AM and 3AM Eastern Standard Time, 7 Days a Week!
  • We can correct delivery times, addresses, recipients, gift messages and answer any other questions you may have via email!
  • There is no comment too big or small! We want them all!
  • We will always make sure you are getting the correct information, and your comment/question/concern is seen by the person who can initiate change and growth for the future!

Give us a call at 1-877-63-COOKIE (266543)! 19 hours a day, Speak to a Human!

  • Our National Call Center is open 7 days a week, from 9AM to 4:30AM Eastern Standard Time!
  • Insomnia Cookies Customer Service Representatives receive one of the most intense training programs in the Industry, including Training Shifts in store to gain a full understanding of the business from the ground up!
  • Our Customer Service Reps are knowledgeable about your geographical area, and can assist you with any issue you may experience.
  • Our stores do not have direct phone lines, so that our in-store employees can focus on what is important, baking your cookies and delivering your order quickly and correctly!
  • Our Customer Service Representatives are the most equipped individuals in the company to assist you with your order, or any issues you may be having!
  • In 2014, Our Cookie Specialists will speak to over 300,000 eager Insomniacs on the phone!